Returns Policy

At Sparkle Unicorns, we strive to provide a seamless shopping experience. If you’re not completely satisfied with your purchase, we offer a 30-day return policy for eligible items.

How to Request a Return

You have 30 days after receiving your item to initiate a return. To be eligible:
✅ The item must be unworn or unused, with tags and in its original packaging.
✅ You must provide a receipt or proof of purchase.

📩 To start a return, email us at info@sparkleunicorns.com.
Once approved, we’ll send you a return shipping label and instructions. Returns without prior approval will not be accepted.

Damaged or Incorrect Items

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us immediately so we can resolve the issue quickly.

European Union 14-Day Cooling-Off Period

For orders shipped within the European Union (EU), customers have the right to cancel or return an order within 14 days—no reason required.

Eligibility:
✔️ The item must be unworn, unused, with tags, and in original packaging.
✔️ A receipt or proof of purchase is required.

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Refunds & Processing Time

🔹 Once we receive and inspect your return, we’ll notify you about approval.
🔹 If approved, a refund will be processed within 10 business days to your original payment method.
🔹 Your bank or credit card provider may take additional time to process the refund.

⏳ If more than 15 business days have passed and you haven't received your refund, please contact us at info@sparkleunicorns.com.